POLICIES

Terms, privacy and refunds

The rules we operate by, written out in full. If anything here is unclear, ask us before you enrol rather than after.

Last updated: 15 August 2026

Terms of Service

Last updated: 10 September, 2026

These Terms of Service govern enrolment in and use of French Immersion College programmes, classes, assessments, learning materials, websites and learner accounts. By registering, purchasing or using the service, the learner accepts these terms and the policies linked from them.

Eligibility and accounts. Learners must provide accurate registration and contact information and keep login details secure. An account may be used only by the registered learner. The school may request identity, placement or payment information reasonably required to administer enrolment, protect accounts, prevent fraud or meet legal obligations.

Live teaching and recordings. Timetables, tutors and streams may change for operational reasons. Recordings are intended to support continuity and may be available only for the period published for the learner’s stream. Recordings do not replace any live-attendance requirement. Learners must not copy, redistribute, publish or sell class recordings or course materials.

Payments. Prices and available payment methods are shown at checkout. Online access is not granted for an unpaid, failed, cancelled or unconfirmed bank-transfer order. For bank transfer, the school confirms receipt manually before marking the order paid. The learner is responsible for using the correct reference and providing reasonable evidence where a payment cannot be matched.

Learner conduct. Learners must communicate respectfully, avoid disruption, comply with class and assessment rules, and protect the privacy and intellectual property of tutors and other learners. The school may restrict or suspend access where necessary to address fraud, serious misconduct, security risks or material breach, following reasonable notice where circumstances permit.

Assessment and outcomes. Placement recommendations and internal assessments guide teaching and progression; they are not immigration advice and do not guarantee a particular official examination, immigration or employment result. Official TEF Canada, TCF Canada and immigration requirements are controlled by the relevant external bodies and may change.

Intellectual property. The website, templates, lessons, assessments, recordings and original materials remain the property of French Immersion College or the relevant licensor. The learner receives a personal, limited, non-transferable right to use supplied materials for study during the authorised access period.

Changes and communications. The school may make reasonable operational changes to content, schedules, tutors or delivery methods while preserving the essential service purchased. Material changes affecting an existing paid enrolment will be communicated using the learner’s registered email or phone number. Current policies will remain available on the website.

Liability and governing law. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded. To the
extent permitted by law, the school is not responsible for indirect loss or for interruption caused by events outside its
reasonable control. These terms are governed by the laws of the Federal Republic of Nigeria. Questions or complaints should
first be sent to admissions@mcdonaldinsight.com.

Privacy policy

Last updated: 10 September, 2026

French Immersion College collects and uses personal information to provide enrolment, teaching, assessment, payment, support and website services. This policy explains the categories of data used, why they are used, who may receive them and the choices available to the individual.

Information collected. This may include name, email address, mobile or WhatsApp number, username, billing and transaction details, selected programme and stream, placement and assessment information, attendance, assignments, progress, support communications, device and security logs, and class participation or recordings where applicable. Card details are normally processed by the selected payment provider rather than stored by the school.

Purposes and legal bases. Information is used to create and secure accounts; process and reconcile payments; provide programme access; place learners in streams; deliver teaching and support; record attendance and progress; administer assessments and the exam-fee guarantee; prevent misuse; communicate service information; meet accounting, regulatory and legal duties; and, where consent is required, send optional marketing communications.

Sharing. Information may be shared only as reasonably necessary with authorised staff and tutors, hosting and learningplatform providers, payment processors, email or messaging providers, security and support providers, professional advisers, and public authorities where disclosure is legally required. Service providers should receive only the information required for their role and be subject to appropriate confidentiality and data-protection obligations.

International processing. Some technology providers may process data outside Nigeria. Where this occurs, the school will use appropriate contractual, organisational and technical safeguards and will assess the protection offered for the transfer as required by applicable Nigerian data-protection law.

Retention. Account, learning and communication records are retained only for as long as reasonably required for teaching, support, security, legal, accounting and dispute-resolution purposes. Payment and statutory records may be kept for the period required by law. Information that is no longer required will be securely deleted or anonymised.

Security. The school uses reasonable access controls, secure passwords, role-based administration, backups, software updates and monitoring appropriate to the service. Learners must protect their credentials and promptly report suspected unauthorised access. No internet service can guarantee absolute security.

Individual rights. Subject to applicable law, an individual may request access to personal data, correction of inaccurate data, deletion or restriction in appropriate cases, objection to certain processing, withdrawal of consent, or information about data portability and complaint routes. Requests should be sent to [privacy contact email]. Identity verification may be required before acting on a request.

Communications and cookies. Essential service messages may be sent by email, SMS or WhatsApp where the learner supplied those details. Optional marketing can be declined through the stated opt-out method. The website may use necessary cookies for login, checkout and security and, where enabled, analytics or advertising cookies subject to the required notice or consent.

Children and changes. The public programme is designed for adults. The school does not knowingly create independent learner accounts for children without an approved basis and appropriate guardian arrangements. This policy may be updated to reflect service or legal changes; the current version and effective date will be published on the website. Privacy complaints may also be directed to the Nigeria Data Protection Commission where applicable.

Refund Policy

Last updated: 10 September, 2026

This policy applies to payments made directly to French Immersion College. It does not reduce any mandatory consumer right or remedy available under applicable Nigerian law.

Before access or teaching begins. A learner may request cancellation before the purchased sublevel or programme access has been opened and before the first scheduled live class. Approved refunds may be reduced by any non-refundable third-party transaction charge that the school cannot recover, where lawful and clearly evidenced.

After access or teaching begins. Once programme access has been opened or the first live class has occurred, refunds are not automatic. The school will review whether the purchased service was materially unavailable, incorrectly supplied or cancelled by the school and will provide an appropriate remedy, which may include correction, transfer, credit, rescheduling, partial refund or full refund depending on the circumstances and applicable law.

Change of mind and non-attendance. Missing classes, failing to use available access, changing personal plans or deciding not to continue does not by itself create a refund entitlement after delivery has begun. A learner may ask whether transfer to a later available stream or account credit is possible; approval is discretionary unless the law requires otherwise.

Longer programmes. Where a longer programme is purchased, included future sublevels remain an entitlement released progressively. Any approved cancellation or refund will consider the value of sublevels and services already delivered or opened, discounts applied to the programme, unrecoverable charges and the remaining undelivered portion. The learner will not be charged again for included sublevels merely because they remain locked pending progression.

Failed, duplicate and bank-transfer payments. A failed or unconfirmed payment does not create access. A verified duplicate payment will be reversed or refunded after reconciliation. Bank transfers remain On hold until matched to the school’s account. Learners should use the order reference and contact [payments email] if a transfer is not matched within [two business days].

How to request a refund. Send the order number, learner name, payment date, reason and supporting evidence to [refund contact email]. The school will acknowledge the request, review the account and payment record, and communicate the decision and any approved amount. Approved refunds will normally be returned through the original payment method where practical. Bank and gateway processing times are outside the school’s direct control.

Effect on access. Cancellation, chargeback or refund may revoke access to the refunded programme and its included sublevels. Access to separately paid, unaffected programmes should remain unchanged. Exam-fee reimbursement is governed separately by the Exam-Fee Guarantee Terms below.

Exam-fee guarantee terms

Last updated: 10 September, 2026

The Exam-Fee Guarantee is available only to an eligible learner who purchases and fully pays for the complete A1–B2 Programme carrying the guarantee at the time of purchase. It is not included with a single sublevel or shorter programme unless expressly stated in the order.

Benefit. If an eligible learner does not achieve NCLC 7 or higher in all four tested abilities on the first eligible official TEF Canada or TCF Canada attempt after completing the programme, the school may reimburse 50% of the evidenced official examination fee paid by that learner, up to a maximum reimbursement of ₦375,000.

All eligibility conditions must be met. The learner must: (1) complete the complete A1–B2 Programme and every required sublevel; (2) maintain at least 90% attendance across the complete programme; (3) achieve at least 70% in the school’s required internal examinations; (4) sit the first eligible official TEF Canada or TCF Canada examination within 120 days after completing B2.4; and (5) submit the official result and paid examination receipt through the published claim process.

Test-date extension. If no reasonable eligible examination date is available within the 120-day period, the learner must request an extension in writing before that period expires and provide evidence of the unavailable dates or attempted booking. An extension applies only when confirmed in writing by the school.

First eligible attempt. The guarantee applies to the learner’s first eligible official attempt following B2.4. An attempt taken before completing B2.4, an unofficial practice test, an absent or incomplete sitting, or a later re-sit does not replace the first eligible attempt for the guarantee unless the school agrees otherwise in writing because of circumstances outside the learner’s reasonable control.

Evidence and claim deadline. The learner must submit the order number, identity matching the enrolment and examination record, official result, official paid receipt and any other reasonably necessary verification within [30 days] after the result is issued. Altered, incomplete, inconsistent or unverifiable evidence may be rejected after the learner has been given a reasonable opportunity to clarify it.

Covered and excluded costs. Reimbursement covers only 50% of the evidenced official examination fee, subject to the ₦375,000 cap. It excludes travel, accommodation, preparation materials, bank or exchange charges, late fees, cancellation charges and re-sit costs.

Payment and integrity. An approved reimbursement will be paid to the learner or original verified payer through an agreed traceable method. Fraud, account sharing, falsified attendance, assessment or payment records, chargeback of the programme purchase, or other material breach may invalidate the claim, subject to fair review and applicable law.

No result or immigration guarantee. The programme and this reimbursement promise do not guarantee an examination score, NCLC level, permanent residence, immigration invitation, employment or any decision by an external authority. Official requirements, fees, test availability and scoring are controlled by external organisations.

Claims and review. Submit claims or questions to [guarantee contact email]. The school will acknowledge the claim, verify programme, attendance, assessment, payment and exam evidence, and issue a written decision. A learner may request one internal review by supplying the reason and any new supporting evidence within [14 days] of the decision. Nothing in these terms removes a non-excludable legal right.

STILL UNSURE?

Ask before you enrol, not after

If any clause here affects your decision, message us and we will explain it in plain language.